Frequently Asked Questions

Q: What types of lift equipment do you offer for rental?

A: We offer a wide range of lift equipment for rental, including scissor lifts, boom lifts, and telehandlers. We also offer a variety of attachments and accessories to suit your specific needs.

Q: What are your rental rates?

A: Our rental rates vary depending on the type of equipment and the duration of the rental. We offer competitive rates and are happy to provide a quote for your specific needs.

Q: Do you deliver equipment to my location?

A: Yes, we offer delivery and pickup services to any location in the Ottawa area and beyond. Additional fees may apply for deliveries outside of our standard service area.

Q: Do you require a deposit for equipment rentals?

A: Yes, we do require a deposit for all equipment rentals. The deposit amount will vary depending on the type of equipment and the duration of the rental.

Q: What are your hours of operation?

A: Our office hours are Monday to Friday from 8:00am to 5:00pm. We also offer 24/7 emergency services for equipment breakdowns.

Q: Do you offer training on how to use the equipment?

A: We do not offer training on how to use the equipment, but it can be obtained at an EWP training class. It is necessary to have working at heights training when renting equipment that is used at heights.

Q: Do you have insurance coverage for the equipment?

A: Yes, all of our equipment is covered by insurance. However, we do require that renters provide proof of insurance for their own protection.

Q: What is your policy on cancellations and changes to rentals?

A: Cancellations and changes to rentals must be made at least 24 hours in advance. Cancellations made within 24 hours of the rental start time may be subject to a cancellation fee.

Q: How can I contact you?

A: You can contact us by phone at (555) 555-5555, by email at info@acrrental.com, or by visiting our office at 123 Main Street, Ottawa, ON.