Frequently Asked Questions

Q: What types of lift equipment do you offer for rent?
A: We offer a diverse selection of lift equipment, including scissor lifts, boom lifts, and telehandlers. A wide range of attachments and accessories are also available to accommodate your specific project requirements.

Q: How much does it cost to rent your equipment?
A: Rental rates vary based on the type of equipment and the rental duration. We offer competitive pricing and are happy to provide a customized quote tailored to your needs.

Q: Do you deliver and pick up equipment?
A: Yes, we provide delivery and pickup services throughout the Ottawa area and beyond. Additional fees may apply for locations outside our standard service area.

Q: Is a deposit required to rent equipment?
A: Yes, a refundable deposit is required for all rentals. The deposit amount depends on the type of equipment and the length of the rental period.

Q: What are your hours of operation?
A: Our office is open Monday to Friday, 8:00 AM – 5:00 PM. We also provide 24/7 emergency service for equipment breakdowns to keep your project on track.

Q: Do you offer training on equipment operation?
A: While we do not provide in-house training, we recommend attending an EWP (Elevating Work Platform) certification class. All renters are required to have valid Working at Heights training when using equipment at elevated heights.

Q: Is the equipment insured?
A: Yes, all of our equipment is fully insured. However, renters must also provide proof of insurance for their own liability protection.

Q: What is your cancellation and rental change policy?
A: Cancellations or changes must be made at least 24 hours before the scheduled rental. Late cancellations may be subject to a cancellation fee.

Q: How can I get in touch with your team?
A: We’re here to help! Reach out to us by:
📞 Phone: (613) 218-2858
📧 Email: Rental@acrroofing.ca